Terms of Service

Welcome to THE BOY&I.

Thank you for visiting our website. These Terms of Service outline the conditions that apply when browsing, shopping or purchasing from www.theboyandi.com.au.

By accessing our website or placing an order, you agree to these terms, subject to your rights under applicable law.

1. About THE BOY&I

THE BOY&I is an independent Australian fashion label based in Sydney, Australia.

Our collections are thoughtfully designed with a focus on quality, considered details and individual style.

This website is operated by THE BOY&I, trading under ABN 27580357575.

Throughout these terms, "we", "us" and "our" refer to THE BOY&I.

2. Products & Availability

We take great care to provide accurate product descriptions, photographs, measurements and pricing.

While we aim to represent our garments as accurately as possible, colours may vary slightly depending on your screen settings and device.

Some garments feature natural fibres and handmade processes, which may result in subtle variations between individual pieces.

All products are subject to availability. If an item becomes unavailable after you've placed an order, we'll contact you to discuss your options, including a refund where appropriate.

3. Pricing & Payments

All prices displayed on our Australian website are in Australian dollars (AUD) and include GST where applicable, unless otherwise stated.

Shipping charges and any applicable additional costs will be displayed during checkout.

We accept the payment methods available at checkout, including eligible buy now, pay later services.

Payment must be completed before an order can be processed.

We reserve the right to correct genuine pricing or listing errors. If an error affects your order, we'll contact you to discuss your options before proceeding.

4. Orders & Cancellations

Once your order has been placed, you'll receive an order confirmation email.

We begin preparing orders as promptly as possible, so if you need to make a change, please contact us at hello@theboyandi.com.au as soon as possible.

We'll do our best to accommodate changes before dispatch, although this may not always be possible.

Orders may be declined or cancelled where reasonably necessary, including due to suspected fraud, genuine pricing errors or unavailable stock.

If we're unable to fulfil an order, any payment for the unfulfilled items will be refunded.

5. Pre-Orders & Custom Pieces

From time to time, we offer garments for pre-order or pieces made especially for you.

Estimated delivery timeframes are provided at the time of purchase.

We do our best to meet these estimates, although production and shipping circumstances can occasionally affect delivery.

Pre-orders and custom pieces are generally considered final for change-of-mind purposes, as outlined in our Returns & Exchanges Policy.

This does not affect your rights under Australian Consumer Law, including any applicable rights relating to faulty products or delivery delays.

6. Shipping & Delivery

We ship throughout Australia and to selected international destinations.

Shipping costs and available delivery options are provided at checkout.

Delivery estimates are indicative and may vary due to postal services, customs processing or other circumstances outside our reasonable control.

If your parcel is delayed, lost or arrives damaged, please contact us so we can help investigate and resolve the issue.

Our Shipping Policy provides further information about delivery options and shipping arrangements.

7. International Orders

International orders may be subject to import duties, customs fees or local taxes imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer's responsibility.

We recommend checking the import requirements of your destination country before placing an order.

8. Returns & Exchanges

We want you to love your THE BOY&I purchase.

If your order isn't quite right, our Returns & Exchanges Policy explains the options available for eligible returns, exchanges and refunds.

Different change-of-mind conditions may apply to sale items, promotional purchases, pre-orders, custom pieces and certain payment methods.

All returns remain subject to applicable consumer protection laws.

9. Intellectual Property & Creative Content

THE BOY&I collections are developed through original design, creative direction and considered craftsmanship.

Our website features original photography, artwork, illustrations, graphics, written content, branding and other creative materials.

These materials, together with our protected intellectual property, belong to THE BOY&I or are used with permission from their respective owners.

Our intellectual property rights are protected under applicable Australian and international laws, including copyright, trade mark and design laws where relevant.

You may browse our website and access its content for personal, non-commercial use.

You must not reproduce, distribute, modify, commercially exploit or otherwise use our protected creative materials without permission, except where permitted by law.

This includes unauthorised commercial use of our photography, original artwork, illustrations, branding and other protected content.

If you would like to use any of our imagery or creative materials, please contact us at hello@theboyandi.com.au.

10. Website Use

We want everyone to enjoy a safe and seamless experience when visiting our website.

By using our website, you agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorised access to our systems.

• Interfere with the security or operation of the website.

• Use our protected intellectual property without permission.

• Provide deliberately false or misleading information when placing an order.

We may restrict access where reasonably necessary to protect our website, customers or business.

11. Promotions & Discount Codes

From time to time, THE BOY&I may offer special promotions, discounts or promotional codes.

Promotions are subject to their advertised conditions and validity periods.

Unless otherwise stated, promotional offers cannot be combined with other discounts or applied retrospectively to completed orders.

We reserve the right to correct errors in promotional offers and withdraw promotions where reasonably necessary, without affecting orders already accepted or statutory rights.

12. Gift Cards & Store Credits

Gift cards and store credits are subject to their stated conditions, including applicable expiry dates and redemption requirements.

Any expiry dates will comply with applicable Australian law.

Store credits issued for change-of-mind returns are governed by our Returns & Exchanges Policy.

Nothing in these conditions limits your statutory consumer rights.

13. Privacy & Security

We respect your privacy and take the protection of personal information seriously.

Information collected through our website may be used to process orders, arrange delivery, provide customer support and communicate with you in accordance with our Privacy Policy.

For further details about how your personal information is handled, please refer to our Privacy Policy.

14. Third-Party Services

Our website may include services provided by third parties, including payment providers, delivery companies and website applications.

These services may be subject to their own terms and privacy practices.

Where third-party services are used to fulfil your order, our obligations to you under applicable consumer law remain unchanged.

15. Limitation of Liability

We take reasonable care to maintain the accuracy, security and operation of our website.

However, occasional technical interruptions, website errors or service disruptions may occur.

To the extent permitted by law, THE BOY&I is not responsible for losses arising solely from circumstances outside our reasonable control, where we are not legally responsible for those losses.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, remedy or other right that cannot lawfully be excluded.

16. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and the nature of the problem.

These rights apply regardless of any change-of-mind restrictions relating to sale items, pre-orders or payment methods.

Nothing in these Terms of Service limits or overrides your statutory rights.

17. Wholesale Purchases

These Terms of Service are primarily intended for retail customers purchasing through our website.

Approved wholesale purchases may be subject to separate wholesale trading terms agreed with THE BOY&I.

Any applicable statutory rights remain unaffected.

18. Changes to These Terms

We may update our Terms of Service to reflect changes to our operations, website, services or legal obligations.

The most recent version will be available on our website.

Updates will not retrospectively remove rights or change agreed conditions for existing purchases without a lawful basis.

19. Governing Law

These terms are governed by the laws of New South Wales, Australia, subject to any applicable mandatory consumer protection laws.

20. Contact Us

If you have any questions about these terms, an order or our collections, please contact us.

THE BOY&I

Sydney, Australia

Email: hello@theboyandi.com.au

Website: www.theboyandi.com.au

Thank you for shopping with THE BOY&I and supporting independent Australian design.