Refund policy

Returns & Exchanges

We want you to love your THE BOY&I purchase!

We understand that shopping online can sometimes be a little tricky, especially when it comes to finding the perfect fit. If something isn't quite right, we're here to help make the returns process as simple as possible.

Online Returns

Changed your mind or the fit isn't quite right? We welcome returns on eligible full-priced items within:

Australia: 14 business days of receiving your order.
International: 30 business days of receiving your order.

Simply ensure your items are unworn, unwashed and in their original condition, with all original tags attached.

How to Return Your Purchase

To arrange a return, email us at hello@theboyandi.com.au within the applicable return period, including your order number and the item you'd like to return.

Once we've confirmed your return, we'll provide the return address and instructions.

We recommend using a tracked postage service so your return arrives safely.

Refunds & Exchanges

Once your return has arrived and been checked, we'll arrange your refund to your original payment method.

Please allow 5 to 12 business days for the funds to appear in your account, depending on your payment provider.

Need a different size? We're happy to help with exchanges, subject to availability.

Afterpay Purchases

For change-of-mind returns made using Afterpay, we offer an exchange or store credit valid for 3 years rather than a refund.

If your purchase is faulty or doesn't meet applicable consumer guarantees, your statutory rights remain unchanged.

Sale & Promotional Items

Our sale and promotional pieces are considered final sale.

We recommend checking garment measurements before ordering. If you're unsure about sizing, we're always happy to help.

Pre-Orders & Custom Orders

Our pre-order and custom pieces are often specially ordered or made just for you.

For this reason, we are unable to accept change-of-mind cancellations, returns or exchanges on these items.

Please check the garment details, sizing and estimated delivery timeframe before placing your order.

Store Credits & Gift Vouchers

Store credits issued for change-of-mind returns are valid for 3 years.

Purchases made using a return credit are eligible for one exchange, subject to our return conditions. Refunds are not available for change-of-mind returns of items purchased using a return credit.

Return credits cannot be combined with promotional discounts.

Return Shipping

Return postage for change-of-mind purchases is the customer's responsibility.

Original shipping charges are non-refundable for change-of-mind returns. Where complimentary shipping was provided, no separate shipping amount will be refunded.

We recommend using a tracked shipping service, as we cannot take responsibility for parcels lost in transit before reaching us.

Purchases Made in Person

For purchases at in-person events, we offer exchanges or store credit for eligible full-priced items returned within 7 days of purchase.

Items must be unworn, unwashed and in their original condition, with all tags attached.

We do not offer refunds for change-of-mind purchases made in person.

Faulty or Incorrect Items

Every THE BOY&I piece is made with care, and we want you to be happy with your purchase.

If your item arrives faulty, damaged or incorrect, please get in touch at hello@theboyandi.com.au so we can help.